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ktm solutions mechanical engineering, greenville sc

Becoming a trusted partner

In the wise words of Bob Dylan, "You're gonna have to serve somebody." It's true. We all serve somebody. Especially if your business is a professional service!

Service is really about people (either the server or the served). Relationships, whether genuine or perceived, impact the outcome of any interaction. As Dylan wrote, "You may be a business man or some high degree thief. They may call you Doctor, or they may call you Chief." Each title carries some level of trust. When beginning a service for a new client, we must recognize our starting position. Most service providers begin a relationship as a vendor. Vendors can easily be replaced and usually are at the beginning of the trust evolution. At this level, there is also a low tolerance for misunderstandings or mistakes. A misunderstanding could be confirmation that the server is not to be trusted.


Our goal is to serve with excellence, earn trust, and develop a long-term relationship. At KTM, our goal is to reach the level of trusted partner. A partner is someone who has skin in the game, someone who is known to be committed to the well-being and protection of the other. When mistakes happen, the service is evaluated by the response and the way the issues are handled rather than by a perception of past sins. High trust and relationships are built through exceptional service, consistency of action, and a willingness to protect the other party.

KTM Solutions desires to develop long-term relationships with our clients. It's not about a one-time sale. If you are interested in learning more, please contact us. Our engineers are ready to assist you.

About

KTM is a team of professional engineers who partners with manufacturing companies to overcome challenges and deliver the custom design solution and the expertise you need for your project.

ktm solutions mechanical engineering, greenville sc

Our Products & Services

KTM utilizes a staff of registered mechanical engineers (PE) that are qualified in the design and analysis of advanced machines, fixtures, lifting systems, and mechanical structures. We design and analyze for sufficient strength, optimal mechanical performance, and safety in accordance with industry standards and governmental regulations.

© 2021 KTM Solutions, Inc.

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